Returns & Exchanges
Due to the perishable nature of our premium loose-leaf teas and artisanal snacks, we cannot accept returns once a package has been opened. If your order arrives damaged or incorrect, please contact us within 7 days of delivery for a full replacement or store credit.
Verify Eligibility
Ensure your items are unopened, in their original packaging, and that you are initiating the request within the 7-day delivery window.
Contact Support
Email our brewing experts at [email protected] with your order number and a brief description of the issue.
Documentation
For damaged goods, please attach clear photos of the packaging and the product to help us expedite your claim with the carrier.
Resolution
Once reviewed, we will issue a replacement shipment or a refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing